How to ask us to delete your data

You can ask us to delete the personal data we hold about you at any time. These are the ways to do it, depending on how you came into contact with us.

If you have an account in our client portal

1. Email our Data Protection Officer at [DPO_EMAIL not set] with the subject "Data deletion request". Send it from the email address you use to sign in. Once you can sign in to the client portal, you can also raise a deletion request there.
2. We will confirm your identity and the organisation your account belongs to.
3. We delete your account and associated personal data within 30 days and email you to confirm.

We keep a small amount of information when the law requires it or to protect against legal claims. For example, we keep the record that your organisation accepted our data processing agreement, and security audit entries. Our privacy policy explains how long we keep them. Deleting your personal account does not disconnect your organisation's WhatsApp number. An owner of the organisation can ask us to do that.

If you messaged a business that uses our services

The business you messaged decides how your data is used, and we handle it on their behalf. To have your data deleted:

1. Contact the business you messaged and ask them to delete your data.
2. Or email us at [DPO_EMAIL not set]. Include the business's name and the phone number you messaged from. We will pass your request to the business and help them act on it.

Our client portal does not store the content of your messages. To delete your WhatsApp account itself, use the settings in the WhatsApp app.

If you connected through Facebook or Meta

If you linked your business to us through Meta's sign-up flow, you can remove our app from your Facebook account:

1. In Facebook, open Settings & privacy, then Settings.
2. Open Apps and websites (it may be under Security or Your activity).
3. Find our app and choose Remove.

Meta tells us when you remove the app. We then delete the data we received through it and give you a confirmation code you can use to check the status of your request.

Meta's menu names change from time to time. Recheck these steps before App Review.

What happens next

• We acknowledge your request within 5 business days.
• We complete it within 30 days, or tell you why we need longer.
• We delete the data from our live systems first. Copies in backups are overwritten within 30 days after that.

Questions

Contact our Data Protection Officer at [DPO_EMAIL not set], or see our contact page.